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  1. Prepare your project application
  2. Speak to our team to get more guidance
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Navigating Digital Transformation in Community Care with CCDTP

The community care landscape is rapidly evolving with an ageing population, rising public expectations and care complexity. At the same time, it faces manpower constraints and the need to temper reliance on hiring.

Digitalisation presents a solution - technology adoption can augment existing care models for greater efficiency and quality. But transforming digitally is often an ambiguous process for community care providers.

That's where Singapore's Community Care Digital Transformation Plan (CCDTP) comes in. Developed by the Community Care Technology Council and supported by the Agency for Integrated Care (AIC) and Ministry of Health, the CCDTP equips Community Care organisations (CCOs) with a structured approach as they embark on their digitalisation journey.

Community Care Digital Transformation Plan - Illustration

For this particular scheme - we will explore:

  • Objectives and key focus areas of CCDTP
  • Details on the sector digitalisation roadmap
  • Realistic examples of technology adoption
  • Resources available for CCOs like assessments, funding and training
  • Advice on getting started with digitalisation

Whether you run a nursing home, senior day care centre, home care agency or other CCOs, this guide explains how CCDTP can steer your organisation towards enhanced productivity, capabilities and care delivery through technology.

Why CCDTP Matters for Community Care

CCDTP aims to uplift the community care ecosystem in Singapore holistically through digital transformation focused on 3 goals:

1. Better support and care for clients and caregivers - Technology allows more individualised, responsive support.

2. Increased productivity and job satisfaction - Automating administrative tasks enables staff to focus on higher-value caregiving.

3. More timely, affordable and quality care - Data insights and process improvements boost efficiency.

As community care demand rises amid slowing workforce growth, CCDTP will guide the sector in leveraging technology to address challenges in a sustainable manner.

CCDTP Provides Roadmap for Digitalisation Journey

The CCDTP provides a Sector Digitalisation Roadmap with 3 levels for CCOs to traverse based on their digital maturity:

Level 1 (Baseline) - Streamline processes, capture essential data, learn from peers

Level 2 (Uplift) - Enhance processes, enable holistic client views, derive insights from data

Level 3 (Accelerate) - Automate processes, integrate systems, utilise advanced analytics

The roadmap categories span care delivery, corporate functions and infrastructure like cybersecurity.

It guides CCOs in adopting fit-for-purpose solutions aligned to their digitalisation objectives and extent of technological readiness.

Realistic Examples of Technology Adoption

Some examples of technology adoption following the CCDTP roadmap:

Home care agency adopting tele-rehab app (Level 1)

  • Provides virtual physiotherapy assessments and exercises for clients
  • Improves flexibility and convenience for clients

Senior day care centre piloting robotic feeding (Level 2)

  • Tests device that aids feeding for clients with limited mobility
  • Gathers insights on effectiveness in improving meal experience

Nursing home automating medication management (Level 3)

  • Implements system integrating prescription, dispensation and inventory monitoring
  • Frees up nursing time from manual documentation

Resources to Support CCOs' Digitalisation

CCOs can tap on a range of resources under CCDTP for their digitalisation journey, including:

  • Digitalisation Self-Assessment Checklist - Assess digital maturity
  • Technology directory and grants - Identify solutions and funding
  • Training - Build digital capabilities
  • Consultancy - Obtain expert advice
Illustration: Resources and Support

With guidance tailored to all CCOs regardless of current digitalisation state, CCDTP aims to bring the entire sector forward.

If you'd like to refer to the full playbook, please visit this link ↗️

CCDTP Digital Transformation Plan Outline

Embark on Your Digitalisation Journey with CCDTP

In conclusion, CCDTP provides community care organisations in Singapore with a structured approach to harness technology for enhanced productivity and care delivery.

By leaning on the CCDTP roadmap, resources and expertise, CCOs can confidently advance their digitalisation journey in a systematic yet adaptive manner.

To explore how CCDTP can guide your organisation's digital transformation, connect with the AIC team today. Your future-ready community care journey awaits.

Outcomes and Impacts

Digital Transformation solutions

Up to 50% Subsidisies on your next implementation strategy with us

For Companies registered and operating in Singapore, with up at least 30% local shareholding - leverage on the Enterprise Development (EDG) grants for your next; Strategy, Implementation or Enablement project with us at Devhaus!

FAQ

Frequently Asked Questions

Here are some pointers, and a little - 'Quick bite-sized information'.

How do I know which engagement model is right for my business?

A: The choice depends on your current stage and specific needs:Alpha ($15K) - If you need to validate a new idea, conduct market research, or develop a go-to-market strategy before building anything

Beta ($25K+) - If you're ready to build an MVP, new website, or CMS with user-focused design and basic analytics
Gamma ($50K+) - If you have an existing system that needs growth acceleration, marketing automation, or enhanced analytics
Delta ($200K+) - If you're undertaking comprehensive digital transformation with legacy system modernization
Epsilon ($30K+) - If you have existing systems (preferably built by us) that need performance optimization and technical debt reductionNot sure? Book a free 30-minute consultation with Rohan (rohan@admiralsystems.io) to discuss your specific situation and get a tailored recommendation.

What's included in your pricing, and are there any hidden costs?

Our pricing is completely transparent with fixed-scope packages:

What's Included:
-
Dedicated team of 3-5 specialists per engagement
- All deliverables listed in the engagement model
- Comprehensive enablement documentation
- Project management and regular progress reports
- Up to the maximum man-hours specified (200-1,200 hours depending on engagement)

No Hidden Costs Policy:As long as your project stays within the agreed scope and timeline, there are no additional charges
- All potential add-ons are clearly listed upfront with fixed pricing
- For Singapore companies: EDG grants can cover 50-70% of costs (we handle the entire grant process)

When Additional Costs Apply:
-
Scope changes beyond the original engagement (requires new engagement purchase)
- Client-caused delays that exceed allocated man-hours
- Optional add-ons you specifically request

How long does each engagement take, and what if my project gets delayed?

Each engagement has a defined maximum timeline:
- Alpha: 2-8 weeks (200 hours)
- Beta: 8-12 weeks (280-500 hours)
- Gamma: 16-20 weeks (700 hours)
- Delta: 26-52 weeks (1,200 hours)
- Epsilon: 6-10 weeks (300 hours)

- Project Delays: We build buffer time into our estimates to account for normal client feedback cycles
( If delays are caused by our team, we absorb the additional costsIf delays are client-caused and exceed our allocated man-hours, additional charges may apply at our standard hourly ratesWe provide weekly progress reports so you always know where we stand) 

- Acceleration Options: Rush delivery available with 50% surcharge for urgent needs
We can often compress timelines by adding additional team members! If you have your own development team, we're more than happy to take it up to hi-fi prototyping so it'll be a ton less work for your Dev team!

Can you help us apply for Singapore government grants (for example - EDG/CTC grant)?

We can only guide you through it - having said that, we're experienced grant partners and handle the entire process:

Grant Coverage:
-
Singapore SMEs: Up to 50% of project costs covered
- Sustainability projects: Up to 70% coverage (until March 2026)
- Our services align with multiple EDG categories: Business Strategy Development, Financial Management, Human Capital Development, and Strategic Brand & Marketing Development

Our Grant Process:
Partner Network:
We work with Real Inbound Consulting (certified TR 43/SS 680) for grant administration
Full Service: Application preparation, document submission, project management, audit support, and claims processing
Administration Fees: $7,800-$15,000 depending on project size (much less than the grant savings)
Success Rate: High approval rate based on our experience with 50+ grant applications

Eligibility Requirements:
-
Singapore-registered company30%+ local equity held by citizens/PRs
- Financially stable to complete the project
- Project hasn't commenced before application

Timeline: Grant approval typically takes 4-6 weeks before project commencement.

What happens after my engagement is complete? Do you provide ongoing support?

We offer multiple post-engagement options:

Immediate Post-Completion:
-
30-day warranty period for any bugs or issues
- Complete handover documentation and training
- Knowledge transfer to your internal team

Ongoing Support Plans:

Starting from
Basic ($5K/year):
40 hours, bi-annual check-ins, basic troubleshooting
Advanced ($10K/year): 80 hours, quarterly check-ins, strategy sessions
Premium ($20K/year): 120 hours, monthly check-ins, dedicated account manager

Growth & Evolution:New Requirements: Purchase additional engagement models for new projects
System Expansion: Beta → Gamma → Delta progression path available
Continuous Optimization: Epsilon engagements for ongoing performance improvements
Key Principle: Support covers maintenance and optimization of existing systems, but new features or integrations require new engagement models to ensure proper scoping and quality.

What makes Admiral Systems different from other MarTech consultancies?

Key differentiators set us apart:
1. Asian Market Expertise:
-
First Webflow Enterprise partner in Asia
- Deep understanding of Singapore, Hong Kong, and Indonesian markets
- Multi-language, multi-currency, cross-border commerce experience

2. Comprehensive MarTech Integration:
-
Partners with 15+ best-in-class platforms (Segment, Customer.io, Fullstory, etc.)
- End-to-end data pipeline orchestration (not just point solutions)
- Unified dashboard approach preventing "tool sprawl"

3. Award-Winning Creative + Technical Team:
-
2024 Fullstory Service Partner Award winner (APAC)
- Design team that creates "jaw-dropping creatives" alongside technical implementation for your analytics
- Creative-technical convergence in every project