Support and Maintenance Engagement

Keep Your Systems Running Smoothly

Ensure your technology operates at peak performance with our Support and Maintenance Engagement. We provide ongoing support, proactive monitoring, and regular maintenance to keep your systems optimized, secure, and up-to-date. Focus on your core business while we handle the technical details.

Support and Maintenance Engagement

Ongoing support and maintenance for optimal system performance and stability. Ideal for businesses seeking peace of mind and reduced downtime.

Ongoing Technical Support

as low as $5,000/year

We provide expert technical support to address any issues or challenges you may encounter

Proactive Monitoring and Maintenance

as low as $10,000/year

We proactively monitor your systems and perform regular maintenance to prevent issues and ensure optimal performance.

Technical Enhancements and Upgrades

as low as $20,000/year

We can implement technical enhancements and upgrades to improve the functionality and performance of your systems. ( Provided we've setup all the essential martech stack )

Go-to-Market Strategy and Validation

as low as SGD$150/hour

We'll define your target audience, craft your messaging, and map out a winning launch strategy.

Idea Validation and Prototyping

as low as SGD$150-200/hour

We'll support you as you test your assumptions, gather user feedback, and build a clickable prototype to bring your vision to life

Grant Support (Optional)

as low as Free ( for EDG grants )

We'll help you navigate the grant process, increasing your chances of securing funding for your project.

Design and Development

as low as SGD$150-200/hour

We'll design and develop your MVP or enterprise website with a focus on user experience and performance

Customization and Deployment

as low as SGD$150-200/hour

We'll customize your platform with a design system and deploy it for market launch

Analytics and Event Tracking

as low as SGD$150-200/hour

We'll set up analytics and event tracking to monitor performance and gather insights.

Legacy System Modernization

as low as SGD$150/hour

We'll assess your current systems and develop a modernization roadmap to upgrade your technology infrastructure.

Tool Integration and Implementation

as low as SGD$150-$250/hour

We'll integrate your essential business tools and platforms, creating a seamless and unified technology ecosystem.

Training Materials and Virutal Workshops

as low as SGD$150-200/hour

We'll provide comprehensive documentation and training to ensure your team can effectively utilize your new systems.

Performance Optimization

as low as SGD$150/hour

We'll identify performance bottlenecks and implement micro-optimizations to enhance speed and efficiency.

Technical Debt Reduction

as low as SGD$150-$250/hour

We'll help you reduce technical debt by refactoring your stack and workflows, improving documentation, and implementing best practices

MarTech Refactoring

as low as SGD$150-200/hour

We'll optimize your MarTech stack to improve integration, efficiency, and performance.

CDP and MAP Implementation

as low as SGD$200/hour

We'll help you select and implement the right CDP and MAP solutions to unify your customer data and automate your marketing.

Data Activation and Engagement

as low as SGD$150-$250/hour

We'll help you activate your customer data to create personalized experiences and drive engagement across all channels.

Analytics and Visualization

as low as SGD$150-200/hour

We'll help you set up analytics and visualization tools to track performance, gain insights, and make data-driven decisions

Task Directory

Explore our complete task list to better understand the scope

Devhaus Transformation Solution - Turnaround Table Icon
Webflow Development - QA & UAT
Description
-
Webflow Development
Webflow
UX Designer
1 Day per page
Devhaus Transformation Solution - Turnaround Table Icon
Webflow Event Tracking - 1
Description
Event tracking on a single campaign landing page.
Webflow Event Tracking Implementation
Webflow, Segment
Solution Architect. Solution Engineer
1-2 Days per page
Devhaus Transformation Solution - Turnaround Table Icon
Webflow Event Tracking - 2
Description
Event tracking on Webflow for a 10 pages website. (Including CMS pages.)
Webflow Event Tracking Implementation
Webflow, Segment
Solution Architect. Solution Engineer
3-5 Days per page
Devhaus Transformation Solution - Turnaround Table Icon
Data Quality Assessment
Description
Perform quality checks on event captured on Segment and Mixpanel to ensure implementation are correct and data flows.
Webflow Event Tracking Implementation
Webflow
Solution Architect. Solution Engineer
7-14 Days
pricing thoughts?

Our Engagement Models

Made to cater to the outcome(s) that you’re looking to achieve

objective

idea inception

MVP/ GTM LaUNCH

Growth Acceleration

Transformation

Engagement Model

α (Alpha) Engagement

β (Beta) Engagement

Γ (Gamma) Engagement

δ (Delta) Engagement

Description

Validate ideas with market research and prototyping. Ideal for exploring new concepts.

Launch Low-code MVP or Custom Interactive websites with user-focused design. Perfect for quick market entry and feedback.

Boost growth with scalable systems and marketing automation. Suited for advanced analytics.

Transform with system modernization and integration. Best for comprehensive digital change.

Project Engagement Timeline

2-4 weeks

8-12 weeks

16-20 weeks

26-52 weeks

Research Support
Strategy Support
Web Design Support
Webflow development
Development Support*
Development Support*
Engagement Model

α (Alpha) Engagement

Description

Validate ideas with market research and prototyping. Ideal for exploring new concepts.

Project Engagement Timeline

2-4 weeks

Research Support
Strategy Support
Web Design Support
Webflow development
Development Support*
Data Engineering Support
Engagement Model

β (Beta) Engagement

Description

Launch Low-code MVP or Custom Interactive websites with user-focused design. Perfect for quick market entry and feedback.

Project Engagement Timeline

8-12 weeks

Research Support
Strategy Support
Web Design Support
Webflow development
Development Support*
Data Engineering Support
Engagement Model

Γ (Gamma) Engagement

Description

Boost growth with scalable systems and marketing automation. Suited for advanced analytics.

Project Engagement Timeline

16-20 weeks

Research Support
Strategy Support
Web Design Support
Webflow development
Development Support*
Data Engineering Support
Engagement Model

δ (Delta) Engagement

Description

Transform with system modernization and integration. Best for comprehensive digital change.

Project Engagement Timeline

26-52 weeks

Research Support
Strategy Support
Web Design Support
Webflow development
Development Support*
Data Engineering Support
Grant Overview Video

Still lost? We’ll walk you through how it works

Feel free to watch our video recording to help you better understand how the grants work so you’re well aligned on how you can get your strategic transformation subsidised

Understand the process of getting grants for your project
What you should prepare before onboarding
What is covered based on the various types of grants

Your extended Growth mercenaries

When you're a startup, you're still finding your way. You're still figuring out what you are all about. Let us help you.

FAQ

Frequently Asked Questions

Here are some pointers, and a little - 'Quick bite-sized information'.

How do I know which engagement model is right for my business?

A: The choice depends on your current stage and specific needs:Alpha ($15K) - If you need to validate a new idea, conduct market research, or develop a go-to-market strategy before building anything

Beta ($25K+) - If you're ready to build an MVP, new website, or CMS with user-focused design and basic analytics
Gamma ($50K+) - If you have an existing system that needs growth acceleration, marketing automation, or enhanced analytics
Delta ($200K+) - If you're undertaking comprehensive digital transformation with legacy system modernization
Epsilon ($30K+) - If you have existing systems (preferably built by us) that need performance optimization and technical debt reductionNot sure? Book a free 30-minute consultation with Rohan (rohan@admiralsystems.io) to discuss your specific situation and get a tailored recommendation.

What's included in your pricing, and are there any hidden costs?

Our pricing is completely transparent with fixed-scope packages:

What's Included:
-
Dedicated team of 3-5 specialists per engagement
- All deliverables listed in the engagement model
- Comprehensive enablement documentation
- Project management and regular progress reports
- Up to the maximum man-hours specified (200-1,200 hours depending on engagement)

No Hidden Costs Policy:As long as your project stays within the agreed scope and timeline, there are no additional charges
- All potential add-ons are clearly listed upfront with fixed pricing
- For Singapore companies: EDG grants can cover 50-70% of costs (we handle the entire grant process)

When Additional Costs Apply:
-
Scope changes beyond the original engagement (requires new engagement purchase)
- Client-caused delays that exceed allocated man-hours
- Optional add-ons you specifically request

How long does each engagement take, and what if my project gets delayed?

Each engagement has a defined maximum timeline:
- Alpha: 2-8 weeks (200 hours)
- Beta: 8-12 weeks (280-500 hours)
- Gamma: 16-20 weeks (700 hours)
- Delta: 26-52 weeks (1,200 hours)
- Epsilon: 6-10 weeks (300 hours)

- Project Delays: We build buffer time into our estimates to account for normal client feedback cycles
( If delays are caused by our team, we absorb the additional costsIf delays are client-caused and exceed our allocated man-hours, additional charges may apply at our standard hourly ratesWe provide weekly progress reports so you always know where we stand) 

- Acceleration Options: Rush delivery available with 50% surcharge for urgent needs
We can often compress timelines by adding additional team members! If you have your own development team, we're more than happy to take it up to hi-fi prototyping so it'll be a ton less work for your Dev team!

Can you help us apply for Singapore government grants (for example - EDG/CTC grant)?

We can only guide you through it - having said that, we're experienced grant partners and handle the entire process:

Grant Coverage:
-
Singapore SMEs: Up to 50% of project costs covered
- Sustainability projects: Up to 70% coverage (until March 2026)
- Our services align with multiple EDG categories: Business Strategy Development, Financial Management, Human Capital Development, and Strategic Brand & Marketing Development

Our Grant Process:
Partner Network:
We work with Real Inbound Consulting (certified TR 43/SS 680) for grant administration
Full Service: Application preparation, document submission, project management, audit support, and claims processing
Administration Fees: $7,800-$15,000 depending on project size (much less than the grant savings)
Success Rate: High approval rate based on our experience with 50+ grant applications

Eligibility Requirements:
-
Singapore-registered company30%+ local equity held by citizens/PRs
- Financially stable to complete the project
- Project hasn't commenced before application

Timeline: Grant approval typically takes 4-6 weeks before project commencement.

What happens after my engagement is complete? Do you provide ongoing support?

We offer multiple post-engagement options:

Immediate Post-Completion:
-
30-day warranty period for any bugs or issues
- Complete handover documentation and training
- Knowledge transfer to your internal team

Ongoing Support Plans:

Starting from
Basic ($5K/year):
40 hours, bi-annual check-ins, basic troubleshooting
Advanced ($10K/year): 80 hours, quarterly check-ins, strategy sessions
Premium ($20K/year): 120 hours, monthly check-ins, dedicated account manager

Growth & Evolution:New Requirements: Purchase additional engagement models for new projects
System Expansion: Beta → Gamma → Delta progression path available
Continuous Optimization: Epsilon engagements for ongoing performance improvements
Key Principle: Support covers maintenance and optimization of existing systems, but new features or integrations require new engagement models to ensure proper scoping and quality.

What makes Admiral Systems different from other MarTech consultancies?

Key differentiators set us apart:
1. Asian Market Expertise:
-
First Webflow Enterprise partner in Asia
- Deep understanding of Singapore, Hong Kong, and Indonesian markets
- Multi-language, multi-currency, cross-border commerce experience

2. Comprehensive MarTech Integration:
-
Partners with 15+ best-in-class platforms (Segment, Customer.io, Fullstory, etc.)
- End-to-end data pipeline orchestration (not just point solutions)
- Unified dashboard approach preventing "tool sprawl"

3. Award-Winning Creative + Technical Team:
-
2024 Fullstory Service Partner Award winner (APAC)
- Design team that creates "jaw-dropping creatives" alongside technical implementation for your analytics
- Creative-technical convergence in every project